Terms & Conditions

General terms and conditions
1. General terms and conditions of sale
These general terms and conditions of se are applicable when using the website www.solidinternational.be and www.talesbysolid.com and on all orders and sales transactions made through the website www.solidinternational.be and www.talesbysolid.com. By placing an order, the Customer fully and unreservedly accepts these Terms and Conditions of Sale. The Vendor has the right to modify the Sales Terms. Any modifications to the Terms of Sale will only apply to orders placed on or after the date of modification.

2. Seller's data
Solid vzw – Tales by Solid
Kortrijksesteenweg 697
9000 Gent, Belgium
BTW BE 0668.677.319
Phone number: +32 15 45 98 10
E-mailadres: happytohelpyou@talesbysolid.com

3. Application and placing the order
Every order is considered as acceptance by the buyer of our General Terms and Conditions, which form an integral part of the contract. All other general or special conditions of the buyer are excluded, unless expressly stated otherwise in writing.

As a purchaser you undertake not to pass on to third parties the login provided by Solid – Tales by Solid to access Solids – Tales by Solids B2B portal.

From 25 pieces of the same product type, with the exception of the products from Kenya, a volume discount can be given. For the products from Kenya this applies from a total quantity of 100 products. Contact happytohelpyou@talesbysolid.com for more information.

4. Acceptance of the order
The seller is only bound by an order after he has confirmed it in writing or after he has started with its execution. The information on the products and pricing, as well as the detailed order information, is compiled and communicated subject to change and correction. Temporary discounts cannot be combined and are not valid for payment with gift vouchers.

5. Payment
You will receive an invoice from Solid - Tales by Solid for the order you have placed. This includes the products and associated shipping costs. Invoices are to be paid to Solid - Tales by Solid within 14 days of receipt of the goods.

Please, be aware that your credit card will be charged immediately after the payment was made.

6. Delivery, returns and exchanges
Delivery
The ordered goods are shipped at the latest 6 working days after receiving the order. Within Belgium, the package is normally delivered within 2 to 3 working days after dispatch; for the Netherlands, Luxembourg and Germany (and by extension the rest of the EU), this is 1 to 2 working days longer. No delay in delivery can give rise to cancellation of the purchase or payment of damages to the buyer, except in the case of deliberate delay. Erroneously communicated delivery addresses are the responsibility of the buyer and may give rise to additional costs. Unless otherwise specified, our prices do not include the transport from Tales by Solid to the customer's premises, nor the delivery of the goods to the buyer; these costs are specified separately. We are entitled to make partial deliveries. In the event of non-delivery of the goods, any sums paid by the purchaser shall be refunded without interest or other compensation.

Cost of delivery
When dispatching goods, the customer takes over the shipping costs in accordance with dispatch from Solid's – Tales by Solid’s office in Ghent, Belgium to the customer's address.

- Shipments within Europe is via BPost
o From Belgium to Belgium = 5.95 euro for all parcels up to 10 kg.

Above €100,00 order the shipping cost for Belgium is free.
o From Belgium to the Netherlands, Luxembourg, Germany, France

For all parcels up to 10 kg = 16.5 euro.
For all parcels over 10 kg = 34 euro.
For orders above €150,00 the shipping for these countries is free.

o All other EU countries (except Belgium, Netherlands, Luxembourg, Germany, France) up to 5 kg = 34 Euros.

Above €200,00 orders for these countries will be shipped for free. o From Belgium to Switzerland and the United Kingdom

For all parcels up to 10 kg = 34 euros.
Above €200,00 orders for these countries will be shipped for free.

- Shipment outside Europe
o Shipping rates depend on your location, the weight and dimensions of your shipment. Please

contact us for more information happytohelpyou@talesbysolid.com
Not entirely satisfied with your purchase? No problem, through the following steps you can

exchange your purchase for another item or credit or ask for a refund:

- Send an e-mail to happytohelpyou@talesbysolid.com no later than 14 days after delivery with the subject 'return'.
- Send the article(s) back to us within 14 days after receipt to the following address: Solid vzw – Tales by Solid, Kortrijksesteenweg 697, 9000 Ghent, Belgium
- Send us the tracking number of the return shipment by e-mail so we can follow up on the return.
- Upon receipt and verification of the return package we will refund the purchase price in the form of a credit, or you will receive (an) exchange item(s) to the value of that amount or you can ask for a full refund.

Which products qualify?
- Articles in original (unworn / unused + undamaged) condition + with label.
- Return shipments that have not been notified in advance via e-mail and confirmed by the organisation, insufficient postage, already washed or sale items will not be accepted.

- All our articles are carefully checked and packed. Never accept damaged packages + check your package upon receipt. If you notice any damage to an article, please inform us within 48 hours after receipt via e-mail. Add photos for clarification.

Return
The costs for a return to Tales by Solid and reshipment to the buyer are fully covered if the delivered product is not the same as you ordered and as indicated on the order confirmation or if the product has arrived damaged.

Exchange
The shipping costs to Tales by Solid for exchanges without one of the above-mentioned reasons (damage or not in accordance with the order) must be paid by the buyer. This applies to both the return and the new shipping costs.

The buyer must always be able to present a tracking code, proof of shipment, when returning a package at his own expense.

Sales - discount - customized products
Sales or sales cannot be exchanged and/or returned (volume discounts as described above do not fall under sales or sales). This also applies to customised or specially ordered goods.

Return address
Solid vzw – Tales by Solid Kortrijksesteenweg 697 B 9000 Gent
Belgium

7. Loss and damage due to shipping
Solid - Tales by Solid cannot be held responsible for loss, theft or damage during shipment via Bpost or other courier companies. We pack the products in such a way that damage is almost impossible. Usually parcels are sent via Bpost and all are provided with a unique barcode that can be followed up online. If the buyer has problems receiving his parcel, he can always contact the carrier and mention this unique barcode.

8. Retention of title
The delivered goods remain the property of Solid – Tales by Solid until full payment has been made, including all costs and charges, interest and compensation. In the event of non-payment we shall be entitled to take back the goods at the expense of the buyer.

9. Complaints
Complaints and any visible damage and/or qualitative deficiencies of an article or any other shortcoming in the delivery must be reported within 7 days after delivery, otherwise all rights will expire.

10. Guarantee
Our guarantee is limited to the guarantee for hidden defects and the guarantee in the case of consumer purchases, both provided for in the Civil Code. We are only liable for damage that is the result of intent or gross error.

11. Right of renunciation
You have the right to cancel the purchase within fourteen calendar days from the day following the delivery. Notification must be made in writing, stating the order number. If you wish to exercise the right of renunciation, you must return the goods in their original condition and packaging at your own risk and expense to Solid vzw – Tales by Solid, Kortrijksesteenweg 697, B-9000 Ghent, Belgium. The item must be in original, unopened and saleable condition.

Items in opened packaging or opened plastic film will not be taken back.
If the packaging of the item is damaged, you will be refunded 50% of the purchase price.
Upon receipt of the return package, you will receive the purchase price (excluding any shipping costs) back into your account. If the products do not comply with the conditions of the right of withdrawal, the item will not be taken back. If you would like another product instead of the refund, you will have to pay the shipping costs. Goods that have been designed specifically for you, sold at a discount or are on order will not be taken back. In this case, you cannot use the right of withdrawal.

12. Force Majeure
Solid – Tales by Solid is not liable for delays due to events beyond our normal control. This includes production interruptions, labour force, transport delays, strikes, work stoppages, etc. which may affect us, our partners abroad and our suppliers, even if they are foreseeable.

13. Privacy
When you place an online order Solid – Tales by Solid obviously needs your details. By entering these details on the website you give Solid – Tales by Solid permission to use them for shipping. We need them to take care of the administrative side of your order, but also for delivery, invoicing, marketing and advertising campaigns/promotions. You are always free to unsubscribe immediately and delete all the data we have obtained from you. The data is stored in the platform of the website and is only accessible by us as a user, Solid – Tales by Solid. Information used and stored when referring to a payment platform is also subject to the new strict rules of the GDPR. You can always check their privacy rules (Paypal, Mollie, etc... ).The newsletters of Solid – Tales by Solid are sent out from Mailchimp. Here too all data are subject to the rules of the GDPR. We are not responsible for the links to other websites (brands, articles) and their privacy rules.

Of course, we keep all data private and securely stored in our secure, non-public database. You may rest assured that they will not be passed on to third parties. As a buyer, you also have the right to request these details at any time, or to have them modified or removed from our database. In this way Solid – Tales by Solid respects the GDPR (General Data Protection Regulation) that came into force on 25 May 2018.

14. Severability
If any article of these terms and conditions is declared null and void, this invalidity shall not affect the validity of the remaining articles.

15. Applicable law
All agreements concluded with the seller are governed by Belgian law. The Belgian courts have exclusive jurisdiction.